Terms & Conditions

The copyright and other ownership rights in this website and its contents (including design, text, logos, trade names, graphics, photographs, software and any other material) are owned by us. Anyone may view this website and print pages from it for personal use only, for browsing our Products and placing an order with us. Any other use is strictly prohibited without our prior written consent. You must not copy, distribute or modify any of the content of this website in connection with any business or commercial enterprise.

You must not corrupt the website, flood it with information causing it to malfunction or use any features which may affect the website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk emails) is also forbidden. We will not be liable for any loss or damage which you suffer as a result of any harmful material infecting your computer, data or other material due to your use of our website.

We draw your attention to these terms and conditions which apply whenever you purchase gem stones listed on our website www.shinealightgems.com. Please read these terms and conditions carefully and make sure that you understand them, before ordering any items from our site. By ordering any of our gems, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. By placing an order you agree to be bound by these terms and conditions.

We operate the website www.shinealightgems.com. We are Ratnapura Limited, a company registered in Hong Kong and with our registered office at 303 Commercial House, 35 Queens Road Central, Hong Kong.

By placing an order through our site, you warrant that:

(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.

3.1 After placing an order, you will receive an acknowledgement e-mail from us confirming receipt of your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those gem stones whose dispatch we have confirmed in the Dispatch Confirmation. We reserve the right to refuse to supply gems stones to any person

3.2 We may contact you by telephone or email to verify details before we are able to process and dispatch your order.

4.1 You may cancel a Contract at any time within seven working days, beginning on the day after you received the gem stones. In this case, you will receive a full refund of the price paid for the gem stones in accordance with our refunds policy (set out in clause 8 below).

4.2 To cancel a Contract, you must inform us in writing. You must also return the gem stones to us as soon as reasonably practicable and at your own cost. You have a legal obligation to ensure the gem stones are in re-saleable condition and in their original packaging with all relevant labels remaining attached while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

4.3 For the purposes of clause 4.2, our contact details are: 303 Commercial Building, 35 Queens Road Central, Hong Kong. Email: [email protected]

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Time is not of the essence for delivery or performance which means that we will not be liable for the consequences of any delay.

The gem stones will be your responsibility from the time of delivery. Ownership of the gem stones will only pass to you when we receive full payment of all sums due in respect of the gem stones.

7.1 The price of the gem stones will be as quoted on our site from time to time, except in cases of obvious error.

7.2 Gem prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

7.3 Our site contains a large number of items and it is always possible that, despite our best efforts, some of the items listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the gem stone to you. If a gem’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the gem stone, or reject your order and notify you that we are rejecting it.

7.4 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the gemstones to you at the incorrect (lower) price.

If you return a gem stone to us because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the gem stone in full, less any shipping charges and insurance incurred by us in the selling the gemstone to you. You will be responsible for the cost of returning the item to us.

We warrant to you that any gem stone purchased from us through our site are of satisfactory quality.

10.1 SUBJECT TO CLAUSE 10.3, WE WILL NOT BE LIABLE FOR ANY INDIRECT OR SPECIAL LOSSES THAT RESULT FROM ANY MAIN LOSS OR DAMAGE WHICH WE OR YOU COULD NOT REASONABLY ANTICIPATE. SUCH LOSSES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

(A) LOSS OF INCOME OR REVENUE;
(B) LOSS OF BUSINESS;
(C) LOSS OF PROFITS; OR
(D) LOSS OF SAVINGS.

10.2 NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY FOR:

(A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE;
(B) FRAUD OR FRAUDULENT MISREPRESENTATION;
(C) ANY BREACH OF THE OBLIGATIONS IMPLIED BY SALES OF GOODS ORDINANCE;
(D) DEFECTIVE PRODUCTS UNDER THE CONSUMER GOODS SAFETY ORDINANCE; OR
(E) ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE.

All ownership rights know as intellectual property rights in the Products including all designs, trademarks, brand names, images and logos are and shall remain our property. At no time shall any rights, title or interest in the intellectual property rights pass to you. The Products shown for sale on this website are intended for private, consumer use.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of this Contract are void, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous arrangement, understanding or agreement between us whether written or verbal. We each acknowledge that in entering into the Contract, neither of us relies on any representation or promise given by the other that is not set out in these terms and conditions.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order the Products from us, unless we notify you of the change to these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

This Contract is governed by Hong Kong law. Any dispute arising out of or in connection with such Contracts will be subject to the jurisdiction of the courts of Hong Kong.