Customer Services
We accept via Paypal with any options integrated in your Paypal account. If you don’t have a Paypal account yet, feel free to learn more about this easy to use and secured payment system by visiting http://www.paypal.com
You can also place an order by email and settle your purchase by direct money transfers. Please contact us at [email protected]
Included in our prices are:
The gem stone you have purchased in a beautiful pouch, shipping charge, insurance, and the gemologist certificate.
You can also place an order by email and settle your purchase by direct money transfers. Please contact us at [email protected]
Included in our prices are:
The gem stone you have purchased in a beautiful pouch, shipping charge, insurance, and the gemologist certificate.
Our prices include worldwide shipping with DHL or Federal Express
Shipping will need around 1 to 2 work days upon confirmation of full payment. For countries where online tracking is limited, we may use registered airmail which is also reliable, hassle-free and will need your signature.
We will send you an email to confirm our outgoing date and give you the estimated arrival at your address. In case of delay please inform us so we can track the delivery.
Contact us if you have any questions.
Shipping will need around 1 to 2 work days upon confirmation of full payment. For countries where online tracking is limited, we may use registered airmail which is also reliable, hassle-free and will need your signature.
We will send you an email to confirm our outgoing date and give you the estimated arrival at your address. In case of delay please inform us so we can track the delivery.
Contact us if you have any questions.
All our gems are tested at Asian Gemmological Institute and Laboratory (AGIL) in Hong Kong, which has been established for more than 30 years offering coloured gemstone testing services to the region’s jewellery industry
www.agil.com.hk
The gem testing certificate is include in the price to pay for the gem and will be delivered at the same time with the gem.
Contact us if you have any questions.
www.agil.com.hk
The gem testing certificate is include in the price to pay for the gem and will be delivered at the same time with the gem.
Contact us if you have any questions.
If you can't find anything you want from our site, or if you are looking for a very unique gemstone, please let us know. Sawummma, our expert in Sri Lanka will use his experience and contact to source it for you.
Contact us to let us know more about what you are looking for.
Contact us to let us know more about what you are looking for.
For your peace of mind we offer a 7-day return policy.
You have seven days upon receipt to decide if you want to keep your gem.
If you don't think the gem is what is described to your entire satisfaction, you can return it by simple shipping to our office in Hong Kong.
We will refund to your Paypal or bank account.
Please be so kind as to contact us by email for complete return instructions.
Please do not send an item back without telling us.
The item must be returned unchanged, undamaged and including the complete packaging, documentation and certificates.
You have seven days upon receipt to decide if you want to keep your gem.
If you don't think the gem is what is described to your entire satisfaction, you can return it by simple shipping to our office in Hong Kong.
We will refund to your Paypal or bank account.
Please be so kind as to contact us by email for complete return instructions.
Please do not send an item back without telling us.
The item must be returned unchanged, undamaged and including the complete packaging, documentation and certificates.